Customer care
Questions about an order, a product or a return? Write to us and a real person will reply within 1 to 2 business days.
Order help
Need an update on an order, a change to the shipping address or help with a payment or checkout problem? Send your order number, the email used at checkout and a short description. Orders are processed within 1 to 3 business days, so write as early as possible if something needs to change.
Product questions
Not sure which product fits your routine? Ask about size, texture, scent, ingredients or the order in which to apply products before you buy. Our products are cosmetics and nothing on this site is medical advice; for a skin condition, please consult a qualified professional.
Returns
You have 30 days from the delivery date to request a return of an unopened product. Contact us first and wait for return instructions before mailing anything. Damaged, defective or incorrect items should be reported within 7 days of delivery with photos. Full details are in the Returns & Refunds Policy.
How to reach us
Email is the fastest way to get help. Write to support@ngocsenviet.com and we reply within 1 to 2 business days (Monday to Friday, excluding U.S. public holidays).
To resolve your request in one reply, please include:
- Your order number (in your confirmation email)
- The email address used at checkout
- A short description of the question or issue
- Photos, if you are reporting a damaged, defective or incorrect item