Privacy policy

Who we are

LUMANCE is an online skincare store available at https://ngocsenviet.com. The website and the store are operated by LUMANCE, which is the party responsible for how customer information is collected and used here. This policy explains what we collect, why we collect it, who we share it with and the choices you have.

Information we collect

• Contact details: your name, email address and telephone number when you place an order, create an account or contact us.
• Billing and shipping addresses: used to charge your order correctly and to deliver it. We ship worldwide except to destinations subject to U.S. sanctions or other restrictions, and only countries we can deliver to are selectable at checkout.
• Order details: the products you buy, order totals in USD, order history and any messages you send us about an order.
• Payment confirmation: our payment processors tell us whether a payment succeeded. Full card numbers are entered directly with the processor and are never stored on our systems.
• Account details: if you create an account, your login email, password (stored in hashed form) and saved addresses.
• Device and usage data: IP address, browser type, pages viewed and basic analytics that keep the store secure and working properly.

How we use it

We use this information to process and deliver orders, confirm payments, send order and shipping updates, answer customer care requests, handle returns and refunds, prevent fraud and abuse, comply with legal obligations (including sanctions screening, tax and accounting rules) and improve the store. If you opt in to marketing emails we use your email address to send them, and every message contains an unsubscribe link.

Who we share it with

We never sell personal information. We share only what is necessary with service providers that help us run the store: payment processors, shipping carriers and fulfilment partners, the hosting and e-commerce platform behind this site, email delivery services and, where we use them, analytics providers. Each provider may only use the data to perform its service for us. We may also disclose information when required by law, to enforce our terms or to protect the rights and safety of our customers and our business.

Cookies

This site uses essential cookies to keep your cart, remember your login and make checkout work. We may also use analytics cookies to understand which pages are used. You can block or delete cookies through your browser settings; blocking essential cookies may stop the cart or checkout from functioning.

International customers and data transfers

LUMANCE processes and stores customer data in the United States. If you order from outside the U.S., your information is transferred to and handled in the U.S. under this policy and with appropriate safeguards in place with our service providers.

How long we keep it

Order records are kept for as long as needed for warranty, returns, accounting and tax purposes, which is normally seven years. Account data is kept until you ask us to delete the account. Customer care correspondence is kept for up to three years. Analytics data is kept in aggregated form.

Your rights

Depending on where you live, you may have the right to access the personal information we hold about you, correct it, delete it, receive a copy in a portable format, object to or restrict certain processing, and withdraw consent. Residents of California and other U.S. states, the EEA, the UK and other regions with privacy laws can exercise these rights by emailing support@ngocsenviet.com. We respond within the time required by applicable law and never discriminate against you for exercising a right.

Security

The site is served over HTTPS, payments are processed by PCI-compliant providers and access to order data is limited to staff who need it. No method of transmission or storage is completely secure, so if you believe your account has been compromised, contact us right away.

Children

This store is intended for adults. We do not knowingly collect personal information from anyone under 13, and you must be 18 or older to place an order. If you believe a child has provided information to us, email support@ngocsenviet.com and we will delete it.

Changes to this policy

We may update this policy as the store, our providers or the law change. The date at the top shows the latest revision. Material changes will be announced on this page.

Contact

Privacy questions and requests: support@ngocsenviet.com. LUMANCE is operated by LUMANCE.